👑 BAZEVA RETURN & EXCHANGE POLICY
At Bazeva, we commit to an uncompromised standard of craftsmanship and curation.
Because of the exceptionally rare, high-value, and artisanal nature of our curated collections, we enforce a strict, tailored return and exchange framework to preserve the pristine condition of our inventory.
I. Return Eligibility Windows
To initiate a return or exchange, members and non-members must notify their dedicated Bazeva Private Concierge within the precise timelines outlined below, beginning from the exact timestamp of physical delivery and signature hand-off:
Fine Jewelry Salon & Master Horology: All sales are final. Due to the high security, valuation volatility, and precision mechanics of these pieces, we cannot accept returns or exchanges on any watches, diamonds, platinum, or gold jewelry once physical possession has been transferred.
Haute Leather Goods, Eyewear, & Apparel: Eligible for return or exchange within 7 calendar days of delivery.
Fragrances & Women's Cosmetics: Eligible for return within 7 calendar days only if the security cellophane wrapping and outer box remain completely unbroken and factory-sealed.
II. Strict Conditions for Acceptance
Security Tags: The tamper-evident Bazeva security tags, holographic bands, or high-fashion brand tags must be fully intact, un-cut, and unaltered. Removal or re-attachment of any tag immediately voids eligibility.
Wear & Modification: Apparel and footwear must show zero signs of wear, creasing, laundering, or alteration. Soles of footwear must be completely unmarked; we advise trying on footwear exclusively on clean, carpeted surfaces.
III. Return Authorization
Concierge Authorization: Upon reviewing your request, your Private Concierge will issue a formal Return Merchandise Authorization (RMA) tracking code.
IV. Refunds & Processing
Upon return approval:
Refunds will be credited exclusively to the original method of payment or issued as Bazeva House Credit, according to the member's or non-member's preference.
Please allow 7 to 10 banking days for the credit to reflect on your statement, depending on your premium financial institution.
Please Note: Outbound white-glove logistics fees, personalized custom-tailoring services, and specialized sourcing fees are non-refundable.